Heather McBride

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Activity overview

Latest activity by Heather McBride
  • Heather McBride created an article,

    File not Received Reasons

    The number one reason a file was not received is due to us still processing it. For larger files it can take up to 48 hours for them to be processed and sent. If it has been less than 48 hours sinc...

  • Heather McBride created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • Heather McBride created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more

  • Heather McBride created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

  • Heather McBride created a post,

    What is the community?

    The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • Heather McBride created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...